Delivery of Products as per confirmed orders will be made to the nominated address set out on your order.
Delivery usually takes place within 10 (ten) working days from confirmation of payment or such other period as stipulated in our confirmation email.
All deliveries made will be by couriered directly to your nominated address unless otherwise stated in our confirmation of order.
On delivery to your nominated address you shall be entitled to examine the Products for the purpose of ascertaining whether you are satisfied that the Products are of the type and quality reasonably contemplated on placing your order and complies with the description provided therefore on the Website.
If the delivery contains a larger quantity of Products than was ordered, or consist of some of the Products ordered together with Products not ordered, you may reject delivery of all Products, or accept the delivery of all Products and pay the purchase price for the additional/incorrect Products or accept delivery of the correct Products and reject the incorrect Products.
All Products delivered must, if accepted by you, be signed for by you on delivery. If no one is available at the nominated address when delivery is attempted, the Products will be retained by the courier, in which case notification of the attempted delivery will be given. Should the Products ordered be returned to our premises, any further delivery attempts will also be at your cost.
Raats Family Wines will not be liable for any loss occasioned by any delay in the delivery of any order, nor for any loss, damage or misplacement of any Products ordered after delivery has been made to your nominated delivery address.
Products are only insured by us up to the point of delivery.
Risk in and to the Products will transfer to you upon completion of delivery at your nominated delivery address.
Raats Family Wines offer free delivery, where possible, for orders in excess of R1500, but delivery charges will be charged at a minimum of R150 per order.