Privacy policy

1. INFORMATION WE COLLECT

In concluding your online wine order, or registering an account, we may collect the following information:

• Name and surname, contact details and other personal information;
• credit card details;
• delivery address.

2. HOW WE MAY USE YOUR INFORMATION

We require this information for the following reasons:

• to supply you with wine products ordered;
• to comply with your request/s in terms of wine products ordered and delivery requirements;
• internal record keeping and administration purposes;
• we may use the information to improve our products and services;
• we may periodically send promotional emails about new products, exclusive offers or other information which we think you may find interesting using the email address which you have provided. However, you will be given the option to cancel your subscription from any such mailing list.

3. WHO MAY RECEIVE YOUR INFORMATION

• Your information will not be sold or made known to any third party except insofar as it is required to execute your order and the delivery thereof or otherwise as required/permitted by law.
• Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorized or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is because of our gross negligence.
• If you disclose your personal information to a third party, such as an entity which operates a website linked to this website (www.raatswines.co.za) or anyone other than Raats Family Wines. Raats Family Wines shall not be liable for any loss or damage, howsoever arising, suffered by you as a result of the disclosure of such information to the third party as further described in clause 6 below.

4. SECURITY

We will –

• treat your personal information as strictly confidential, save where we are entitled to share it as set out in this policy;
• take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
• provide you with access to your personal information to view and/or update personal details;
• promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
• provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request; and
• upon your request, promptly return or destroy all your personal information in our possession or control, save for that which we are legally obliged to retain.
• not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.

5. CONTROLLING YOUR PERSONAL INFORMATION/PRIVACY CHOICES

You may choose to restrict the collection or use of your personal information, if you have previously agreed to us using your personal information, for direct marketing purposes. You may change your mind at any time by emailing us at braats@mweb.co.za or opting out of any direct marketing material received, by clicking the relevant “opt out / unsubscribe” option

6. LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our Website, you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and consider the privacy statement applicable to the website in question.

Some of the content, advertising, and functionality on our Website may be provided by third parties that are not affiliated with us. Such third parties include:

• advertising providers, which help us, and our advertising customers provide advertisements that are tailored to users’ interests and understand how users respond to those advertisements;
• audience-measurement companies, which help us measure the overall usage of our Website and compare that usage to other online services; and
• social networking services (like Facebook, Twitter, Instagram) that enable you to register and log into certain of our services and to share things you find on our Website with your social network. This is only applicable if you choose to connect with a social networking service. Raats Family Wines may provide other registration and login methods.
• These third parties may collect or receive information about your use of our Website, including using cookies, web beacons and other technologies, and this information may be collected over time and combined with information collected on different websites and online services. It’s important to remember that we don’t control the privacy practices of these (or any other) third-party services. So, we encourage you to read the privacy policies of these services before connecting to them.

7. INTERNATIONAL USERS

Raats Family Wines is based in South Africa, and, regardless of where you use or access our Website, products, or services, your information may be transferred to and maintained on servers located in South Africa (or elsewhere in the world). Please note that any information we obtain about you will be stored in accordance with South African privacy laws, regulations and standards, which may not be equivalent to the laws in your country of residence. By using our Website, you consent to this collection, transfer, storage and processing of information to and in South Africa.

8. AVAILABLE CHANNELS REGARDING COLLECTION, USE AND DISTRIBUTION OF INFORMATION (OPT OUT POLICY)

If the Customer has any questions regarding this Privacy Policy or about our Website information collection practices, please contact us at office@raats.co.za.

9. AMENDMENTS

We may update this privacy policy from time to time. Any changes we may make to our privacy policy will be posted on this page and, where appropriate, notified to you in the appropriate manner.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to office@raats.co.za.